Introduction
Welcome to Flomo. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal information when you use our services and tell you about your privacy rights and how the law protects you.
Who We Are
Flomo is a cloud-based parking management platform operated by SIA Flomo, located at Grostonas iela 21 - 56, LV-1013, Rīga, Latvija. For the purposes of data protection laws, we are the data controller of your personal information.
Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you, including but not limited to:
- Identity Data: Name, username or similar identifier, title.
- Contact Data: Email address, phone number.
- Vehicle Data: License plate number, vehicle make, model, category.
- Financial Data: Payment card details (processed via Stripe).
- Transaction Data: Details about payments to and from you, and other details of services you have purchased.
- Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
- Usage Data: Information about how you use our website, products, and services.
- Location Data: Your location while using our services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Collect Your Information
We use different methods to collect data from and about you including through:
- Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
- Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources such as analytics providers like Google Analytics, payment processors like Stripe, and others.
How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new user.
- To manage your account, including setting up your profile according to the allocated user permissions.
- To manage payments, fees, and charges.
- To manage and process your parking sessions.
- To send you email notifications about outstanding fees.
- To notify you about changes to our services or policies.
- To improve our services, website, and user experience.
- To comply with legal obligations, such as financial reporting requirements
Data Sharing
We may share your personal data with the parties set out below for the purposes set out in this policy:
- Service providers: Such as payment processors (Stripe), email service providers (Sendgrid), analytics providers (Google Analytics, HotJar), localization services (Lokalise), and others.
- Legal or regulatory bodies: As required by law.
We do not sell your personal data to third parties.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Legal Rights
You have rights under data protection laws in relation to your personal data, including the right to access, correct, or erase your personal data, restrict processing, object to processing, data portability, and withdraw consent.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
SIA Flomo
Grostonas iela 21 - 56, LV-1013, Rīga, Latvija
Email: support@flomo.space
Phone: +371 26924476
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